CRM Assistant - London, United Kingdom - Simmons & Simmons LLP

Simmons & Simmons LLP

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
CRM Assistant - M&BD Operations

Department:
M&BD (Marketing & Business Development)

Reports to:
Senior CRM Executive

Main Duties & Responsibilities:

Monitor and resolve data change management tickets (data stewarding)
Advise on data entry standards and processes
Resolve data issues with client data
Assist in answering queries relating to the firm's CRM databases (InterAction and Introhive)
Understand the dependencies between InterAction and other systems that sync into InterAction
Support users across the network of offices on the daytoday use of InterAction and Introhive
Run searches and reports from InterAction and Introhive
Identify process efficiencies, propose improvements and implement effective solutions
Ensure all tasks are completed in an organised and timely manner
Other activity as required

You will be required to:
-
Work as a team - working with the team to reach milestones and achieve objectives both in terms of projects and day to day tasks
-
Achieve deadlines - being proactive in picking up tasks and completing them in accordance with deadlines
-
Familiarise yourself with M&BD processes - continuously developing and evolving knowledge of relevant M&BD processes to provide efficient and high-quality support to the wider M&BD team and the firm
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Undertake training and development - attending regular training and development and learning and implementing best practice and ensuring high quality levels. Gaining an understanding of the business through daily tasks and projects
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Improve processes - continuously assessing and finding ways to improve the efficiencies within the team and suggest improvements to processes in the department. Working with IT and other business services functions to reduce time spent on tasks.

Person specification:

Keen interest in data and strong attention to detail
An inquisitive nature and a willingness to learn as full training will be given
Able to work effectively as part of a diverse and inclusive team but also on your own
Organised approach to work
Knowledge of InterAction would be advantageous
Able to build effective relationships and networks across the firm and the ability to work collaboratively
Excellent communication skills
Solution oriented
Commercially driven
Flexibility and a willingness to work additional hours on occasion as required