Customer Service Administrator - Bury St. Edmunds, United Kingdom - GerrardWhite

GerrardWhite

Verified Company

Bury St. Edmunds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a passion for delivering excellent service?

Are you looking to get into your first office role or looking for a career in Insurance?

I have a fantastic opportunity available in Bury St Edmunds, to work with one of the largest insurance groups in the UK

As a
Customer Service Administratoryou will be responsible for looking after a number of customers, who may have been in an accident and are making an insurance claim.

They could be without transport due to the accident and it will be yourjob to arrange a hire car and get their car into the garage for repairs.

You will be there to update and look after each customer and see them through the whole process with an empathetic and friendly manner.

Your key purpose in this role is to deal with Accidental Damage claims in a cost effective, efficient way and manage the process of your allocated claims from start to finish.

Responsibilities:

Process new claims
Speaking with customers in regard to their claims
Updating customers with the progression of their claim
Liaise with suppliers
Additional administration duties as required
Excellent customer service and communications skills
Strong literacy and numeracy skills
Demonstrate a calm and professional attitude
Ability to listen, identify and resolve customer issues
Willingness to develop self and new skills

What's in it for you?
There are lots of benefits you can take advantage of, including:

25 days holiday plus bank holidays
5% pension contribution scheme
Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Health care benefits
Life assurance
Friendly team environment

And much more

Full paid training is provided and continuous support to ensure you are successful in your role.

Hours Shifted:
Monday to Friday, 37.5 hours per week and 1 in 3 Saturday mornings 9am - 1pm.

Customer Service Administrator

Salary:
£20,357 moving to £21,357 after 3 months
**Work from home 3 days and 2 days in the office

Location:
Bury St Edmunds IP33

START DATE:
16th January 2023