Customer Service Apprentice - Salford, United Kingdom - Kier Group

Kier Group
Kier Group
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We're looking for Customer Service Apprentices to join our Transportation Team based in Salford, Greater Manchester, working towards a Level 3 apprenticeship in Business Administration.

This is a fantastic opportunity to join a leading construction and infrastructure services company on an apprenticeship.

Whilst working towards a recognised qualification, you'll be able to put your learnings into practice in your day-to-day role, helping you progress within your chosen career.


Location:
Salford, Greater Manchester


Contract:
Permanent, Full-time


Salary:
£16,000 per annum


How does an apprenticeship work?


As Customer Service Apprentice you'll be enrolled onto a Level 3 apprenticeship in Business Administration, giving you the opportunity to earn whilst you learn.

You'll work closely with the Customer Experience team to continually focus on improving our customer experience, taking a customer-centric approach, and delivering on our Customer Excellence Strategy to all we serve within the Highways communities.


Your day to day will include:

  • Champion our customers, offering positive experiences across a range of channels, processes and touchpoints
  • Utilising various IT packages and systems including MS Office
  • Maintenance of records and files in a sensitive and confidential manner
  • Effective and appropriate communication using a variety of methods
  • Planning and organising room bookings, meeting agendas, travel and accommodation bookings and catering requirements
  • Assisting in the administration of financial and commercial activities

What are we looking for?
The role of Customer Service Apprentice
is great for you if:

  • You can build and maintain strong relationships
  • Can work collaboratively within a team
  • Have experience in using various IT packages effectively

Rewards and benefits


We are proud to be able to offer our brilliant people a variety of flexible benefits that you can tailor to your needs.

You can see more information of benefits here.


Diversity and inclusion
Making Kier a diverse and inclusive place to work is a high priority for us. We're proud of the steps we've taken so far, but we know we must always do more.

Our employees are key in shaping Kier's diversity and inclusion initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here.
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