Credit Controller - Manchester, United Kingdom - MAPP

MAPP

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

MAPP is the UK's leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.

MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let's be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like.

We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture.

We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work.

At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so).

We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year.

We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

Title, Team and Role Summary:

Title:
Credit Controller

Team:
Central Accounting - based in our MANCHESTER office

Who Does This Role Report Into? Senior Credit Controller

Role Summary/Purpose and Scope
Our Central Accounts team are responsible for ensuring that we receive and process payments for our clients.

Whether you join us as a Cashier, PL Clerk or Credit Controller you will have a flair for numbers and a greater attention to detail working to ensure the processes in your department run as efficiently as possible.

An opportunity has become available for a

Credit Controller, based in our Manchester Office to provide effective credit control, managing the efficient and timely collection of occupier charges for allocated clients in an efficient and professional manner.

Skills, Knowledge and Values:

Skills (People & Technical)

Responsible for the rent & service charge collection of 700 occupiers within our Property Mangement System (Tramps) or client systems (Yardi / MRI)
Collection of outstanding sums due from occupiers, achieve 95% rental income targets to be collected within 7 days of the due date specified within the lease
Strict review of arrears, work with the Team Leader & Surveyors to enforce CRAR / litigation action for any occupier delinquency
Strict monitoring of all occupier payment plans to ensure occupiers are committing to the terms & condition of the payment plan
Ensure that team process & controls are strictly followed and full compliance

External focus

Build strong occupier relations, resolve occupier queries promptly and accurately record all correspondence within the relevant Property Management Systems (PMS)
Liaising with Property Surveyors, Client Accountants and Property Managers as appropriate
Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
Self Management including showing initiative, being proactive and meeting deadlines
Embracing Change including Technology
Engaging with the Big Picture
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
Achieving Results and Prioritise Work including attention to delivery to all stakeholders
Innovative Solutions and Problem Solving
Developing Self and Others and willing to Learn
Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Strong written and verbal communications including report writing

Experience and Salary:

Level of Experience/Certifications

2 years experience of working in a similar role

Salary Range (Based on Experience)

£26,000 to £33,000 depending on experience

About MAPP:

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.