Business Travel Consultant - Birmingham, United Kingdom - Succeed Recruitment Solutions
Description
Airline reservations/check-in- Hotel/Conference booking
- Leisure Travel
- Business/Corporate Travel
As a Business Travel Consultant, you'll have the opportunity to become an expert in the Business Travel Sector, work with B2B customers and be part of a strategic team.
You'll act proactively, addressing your clients' needs at any stage of their travels,ensuring high customer satisfaction and maintaining excellent relationships.
In return, our client can offer a competitive salary of up £28k DOE plus excellent benefits inc. 33 days annual leave (inc. bank holidays), up to 10 days unpaid leave, private healthcare, gym membership & life insurance.
(For the first 6 months, you'll be expected to work from our client's Birmingham city centre-based office)
Role of Business Travel Consultant:
- Support B2B customers in their Business Travels
- Provide exceptional levels of customer care
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
- Addressing, preempting and solving problems
- Help define and establish best practices together with the rest of the team in sales, operations and customer care
Skills required for the role:
- Previous customer service or reservations experience gained within the leisure or business travel, hotel or airline sectors
- GDS knowledge would be an advantage but it not essential
- Exceptional customer service skills
- Good attention to detail
- Strong communication skills
- Flexible to work on a rota basis Mon
- Fri 7am 7pm, with one in five weekends
- Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs. _
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