No further applications will be accepted for this offer, we have other related job offers that you can find below.

IT Service Desk Apprentice - Merseyside, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

Merseyside, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who you'll be working for:

Carpenters is one of the UK's leading providers of insurance and legal services, delivering fully outsourced claims services to the industry.

They pride themselves in providing a positive working environment where employees can work together towards their success.

They have established an environment where all of their employees feel valued and are able to perform at their best.

What's in it for you:

The company offers excellent benefits such as a hybrid working model, relaxed dress policy, Medicash cash plan to claim back dental, physio and optical appointments among others, Wellbeing Champions providing mental health support, funded social events, volunteering days.

Following 6 month probation we offer a vast range of discounts including discounted gym membership, retail discounts, contract phone discounts and many other discounts for both the high street and online.

You will be responsible for:

Providing technical support via the telephone and other contact methods to troubleshoot and support workstation, laptop, printer, mobile device, operating system, software and user IT issues
Performing regular system health checks to ensure continuous system operation
Assisting senior colleagues in the diagnosis and resolution of server and network faults
Performing administration tasks under guidance from senior colleagues
Escalating problems and business continuity events as appropriate to 3rd parties, senior colleagues and management
Documenting recurring issues and system best practices

You will need the following skills:

Excellent verbal and written communication
Excellent diagnostic and troubleshooting
Numeracy and problem solving
Flexible and ability to multitask and manage own time effectively
Enthusiasm for providing excellent customer service
Ability to work under pressure in a fastpaced environment
Logical and analytical thinking

Entry requirements:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

For more information please visit the UK ENIC website.

Working week:

37 hours per week, Monday - Friday 8am - 4:30pm or 9am - 5:30pm

Future prospects:

The company have several former apprentices that have gone on to secure a full-time role on completion of the apprenticeship with a promotion including salary and benefits enhancement.

This will be offered to you as well as further training and development opportunities on successful completion of your apprenticeship

Important information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.