Money Advisor - Barry, United Kingdom - Vale of Glamorgan Council

Vale of Glamorgan Council

Verified Company

Barry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

Pay Details:
Grade 6, SCP 14-19, £25,409-£27,852

Hours of Work /
Working Pattern: 37 hours per week

Temp - Up to a year

Main Place of Work:
The Alps, Vale of Glamorgan.

Temporary Reason:
To cover a member of staff on secondment

Description:

About you

Working knowledge of multi welfare benefits system and procedures (in particular Housing Benefit and Universal Credit)
Ability to deal with vulnerable customers in a sensitive manner to create positive outcomes
Extensive experience of working in a customer focussed environment
Creating positive solutions in a multi agency support environment
Ability to maximise the use of welfare benefits to increase customers income
Ability to deal with a diverse range of customers and enquiries
Excellent communication and mediation skills, written and verbal
Ability to analyse complex situations and make effective decisions when problem solving
Able to communicate complex matters to customers based on their individual needs
5 GCSE's grade C or above to include Maths and English
Ability to organise own workload
Ability to work independently and as part of a team
Desire to deliver continuous service improvement
Ability to drive/travel throughout the Vale or between locations as appropriate

Additional information

DBS Check Required:
N/A

Please see attached job description / person specification for further information.

Job Reference:
EHS00444