Service Desk Co-ordinator - Redditch, United Kingdom - Arden Personnel

Arden Personnel

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Redditch Permanent
Full Time Salary £22,300

An excellent opportunity for a Service Desk Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry.

They are looking for an experienced Coordinator to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people
.

Day to Day duties as a Service Desk Co-ordinator will include the following:

Receiving inbound calls for equipment repairs and client enquiries.
Logging of jobs as per client request
Booking in engineers to site
Preparing/sending RAMS if needed
Sending attendance notifications if required
Monitor and update repair jobs through to completion
Keeping bespoke inhouse system records updated
Building good relationships with clients and keeping them informed of repair progress
Managing client expectations where necessary
Liaising closely with internal teams to achieve client satisfaction

As a Service Desk Coordinator, you will need the following qualities & experience:

Excellent organisational skills
High attention to detail
Being Proactive / Finding solutions to resolve client issues
Demonstrate effective time management
Ability to work in a fastpaced environment
Previous customer service experience
Work well within a large team
Remain calm in stressful situations
Experience in a similar role or the catering industry is an advantage

What's on offer for the successful Service Desk Co-Ordinator?

Salary £22,300
Hours Mon-Friday with a 30minute break
Pension Scheme with contributions of 5% being matched by the company
Health Cash Plan
Enhanced Maternity and Paternity
Discounts for online and high street retailers.
25 days holiday with the addition to buy an additional 5 days.
Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire._
We recruit for companies based in Alcester, Evesham, BidfordonAvon, StratforduponAvon, HenleyinArden, Leamington Spa, Redditch, Bromsgrove, and Studley._
We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on _
Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies._
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain._