Customer Advisor - Cheadle, United Kingdom - The AA

The AA

Verified Company

Cheadle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is the job:

Job Title:
The AA Team

Location:
Cheadle

Salary:
£23,526 (£11.31 p/h)

Bonus:
Average bonus £4000 per year with potential to exceed based on performance

Contract:
Full time - permanent

Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm

If you're good at what you do, you can work anywhere If you're the best at what you do, you work at The AA.

What will I be doing?:

Supporting our customers in a highvolume contact centre via telephone
Striving towards sales goals or retaining customers who are coming to the end of their policy.
Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call.
Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries.
Pushing for better by using resources, tools and systems available to offer the best customer outcome.
Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

What will get me there?

Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
Get the offer Congratulations, you are hired Make sure you submit your preemployment checks and sign your contract
Turn up It's day 1 of training, you're about to start the best step in your career.

We're looking for someone to become:

**A motivator

- **you'll be motivated to meet goals and remain determined to achieve
-
A socialiser:you'll adapt your behaviour to develop effective relationships and be energised by social interaction
-
A self-starter:you'll be proactive taking pride and ownership in your work
-
A composed operator:you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively