Guest Service Supervisor - London, United Kingdom - Marriott International, Inc
Description
Job Number
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Kensington, 147 Cromwell Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
LONDON MARRIOTT KENSINGTON
At the 4 star London Marriott Hotel Kensington, ideally located near London's best-known landmarks, we stand out from the crowd.
Why Work With Us?
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- Part of Marriott International, the largest hospitality brand in the world
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent
- Discounted room nights, meals,and spa accessbecause your well being means so much
- Access to fabulous and flexible benefits to help you in and out of work
- Access to major high street discounts so you can treat your friends and family as required
Guest Service Supervisor
First impressions are everything. And you'll set the tone for every guest's stay.
With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.
Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.What You'll Do?
- Process all guest checkins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
What We're Looking For?
- A warm, peopleoriented demeanour
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility, problemsolving skills and multitasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
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