Customer Service Administrator - Epsom, United Kingdom - Optima Recruitment

Optima Recruitment

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A highly successful and growing business within the leisure/entertainment sector is looking for an experienced Customer Service / Administrator to support them with after sales and customer service.

Follow the complaints procedure and logging all correspondence appropriately on the customer service system.
Liaising with suppliers and couriers to help organise customer requests.
Provide product troubleshooting advice and arranging spare parts to be couriered out where necessary.
Booking in customers who may require on site engineer visits, plus preparing delivery/ service notes.

Skills

Confident and professional
At least 2 years' customer service experience with an eye for detail
A technical mind would be an advantage
Able to deal calmly and effectively with distressed telephone callers and bring the matter to a satisfactory conclusion.
Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)

Additional Information: