Car Park Patroller - London, United Kingdom - London Stansted Airport
Description
Date:23 May 2024
Location:
London Stansted Airport, GB
Company:
MAG
- Summary
Car Park Patroller
- London Stansted Airport
- Permanent Contract
- Shift based role average 40 hours per week, 4 on 4 off roster with flexi
- Why
MAG? - Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group,
MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. - At
MAG, we recognise creating a firstclass journey for our customers starts by creating a firstclass career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. - Benefits can include:
- 6% company contribution pension
- 24 days holiday plus bank holidays
- Free parking
- Discounted public transport
- Huge range of company discounts via company portal
- The role
- The is a varied role that works across our landside estate. As a Patroller you will be working with multiple internal teams as well as liaising with external parties including blue light and recovery services.
- Provide general assistance to customers, including direction to customers of Car Parks open zones. Monitoring the capacity of car parks, space count and undertake zone management. Update capacity figures.
- Conduct car park patrols as required and patrols of the Express Set Down (ESD) and escalation of security concerns in line with unattended article policy and abandoned vehicle management. Escalate any concerns on the road network including Road Traffic Collisions (RTCs)
- Daily fleet checks, upkeep and reporting on any faults.
- Operate the car park barrier system, including use of control room equipment including checking faults status, cash levels and updating capacities of each car park.
- Provide first response to environmental spillages in car parks and escalate to Airport operational teams.
- Administration for the smooth running of the Car Parks operation, including but not limited to carrying out H&S reporting and testing of help and refuge points, zone counts, Operational Planning Diary, fault & asset status, unattended vehicles/articles and completion of ESD patrols.
- Monitor the operation of automatic entry/exit barriers and Pay On Foot (POF) equipment, complete first line maintenance and escalate unresolved faults through the fault management process with internal and external stakeholders.
- Undertake other duties as required
- What will make you successful in the role?
- We are looking for a people focused person, who can demonstrate their dedication to excellent customer service coupled with the ability to embrace a fast paced working environment.
Additional key skills and experience are listed below:
- Previous experience of working in a customer service role
- Must hold a full UK licence (Essential)
- Excellent verbal and numerical skills
- Organisational skills
- Ability to multitask
- IT Literate (Tablets, handheld devices)
- Team working experience
- Experience of working under pressure in a fastpaced environment
- Problem solving ability
Equal Opportunities & Reasonable Adjustments
We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
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