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Tenant Liaison Officer/admin - Burntwood, United Kingdom - M & B Ltd

M & B Ltd

Verified Company

Burntwood, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Morgan and Bond LTD are a busy building company carrying out planned and responsive repairs on social housing properties around the Midland.

We are currently recruiting for TLO/admin support within our busy office in Burntwood.

General day to day duties will include: Contacting social housing customers to book work, dealing with complaints, answering the phone and dealing with queries or forwarding to the relevant people, ordering materials, general office support and updating our in-house systems.

We have multiple contracts where we receive works from various housing associations and councils which are already at the complaints stage before we receive the job.

These works can be challenging and would require the right sort of person to work with customers and deal with any complaints they have.

Experience/Knowledge

Good telephone manner
Knowledge of customer service principles
Experience with social housing customers
Experience with potentially frustrated customers

Skills/Abilities

Ability to work as part of a team
Ability to work on own initiative
Ability to prioritise own workload and manage own time commitments
Can do attitude with a strong work ethicIn return we can offer:

opportunity for progression, family run company and a very varied working day.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£24,000.00 per year

Schedule: