Villas Senior Travel Consultant - Cheltenham, United Kingdom - i2i Recruitment Consultancy

i2i Recruitment Consultancy

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Villas Senior Travel Consultant - Competitive Salary

Cheltenham/London

My client is looking for a Travel Consultant to take responsibility for all current and future clients' experiences from the moment they initially make contact, arranging and confirming their travels, making contact upon their return, and setting up thenext experience.

Using in-depth knowledge of the destination and personal insight to deliver exceptional service.

This is measured through an ability to convert enquiries into profitable sales and deliver against expectations of consistently high client satisfactionand promote repeat business.

If you are a driven individual and are looking for your next exciting career opportunity, then APPLY NOW

Key Skills and responsibilities:

Respond to contact enquiries with a view to nurturing the initial enquiry into an active sales lead
Proactively ensure familiarity with all products developments in your region
Attend product training sessions, participating on company sponsored educational trips.
Actively participate in learning opportunities in order to increase knowledge across the business.
Complete the relevant educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office
Use effective questioning techniques to effectively establish client requirements and then use your product knowledge to find the perfect villa and to create a bespoke itinerary
Ability to sell all destinations within your sales department
Ensure that quotes are produced and delivered to the client within 24hrs
Maintain an efficient, professional, and friendly relationship with the client
Maintain regular contact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments.
Call the client pretravel and posttravel to seek feedback
Take responsibility for any posttravel problem solving in a professional, expedient, and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
Work in close partnership with the Programmes Manager offering them a clear view of how many enquires are currently being worked on and allowing them the opportunity to assist and, potentially, redistribute sales leads to the requirements of the company.
Be aware of individual and team sales targets, always working to ensure these are achieved
Responsible for providing clear notes for both margin movements and discounts on all bookings.
Ensure that client balance payments are received 8 weeks before departure
Sign off the file posttravel, securing repeat business and recommendations.