Appointments Booking Clerk - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
Verified Company
Oxford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The posts offer flexibility and remote working, initially 1 day per week from home with a view to increase but will not offer a full working from home pattern.

We currently have 2 full-time vacancies as Appointments Booking Clerk within the Rheumatology/Clinical Admin Services.

We seek experienced and excited individuals who are able to demonstrate excellent communication, operational and interpersonal skills.

A patient-centred approach is a must for our team who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process appointment requests accurately and efficiently.

This is a fast paced, demanding environment and you should have excellent communication skills.

You will be responsible for booking patient appointments, processing admin requests and prioritising your workload is crucial in this role.

You must be able to support the team in the efficient and effective running of the service and the clinical team to utilise their clinics to the full.

You must do this whilst having full regard of the 18 week referral to treatment and cancer targets.

You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills.

Proven proficiency in the use of IT, with a strong attention to detail and the ability to meet strict deadlines is required.

Experience of working in an office environment is desirable but not essential.

Excellent verbal and written communication skills and the ability to deal with people at all levels in a professional, friendly and helpful manner.


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Principle Duties

  • Register new patients on the EPR system within 48 hours of receipt of referral where applicable.
  • Ensure that referral letters are available for the Clinical Team to review.
  • Liaise with the clinical staff to ensure clinic capacity matches demand for appointments
  • Provide an efficient and polite service to patients regarding the booking of appointments using agreed protocols and processes.
  • Take responsibility for the accuracy of patient data on EPR system.
  • Managing Patient Target List to ensure targets for outpatient waiting times are met.
  • Maintaining eReferral list daily.
  • Providing weekly performance report regarding outpatient waiting times.
  • Ensure all relevant documentation is available or requested prior to patient visit.
  • To ensure all calls not pertaining to outpatient appointments are dealt with politely and efficiently and/or re-routed to the correct teams.
  • Make peripheral clinic appointments and ensure that they meet the NOC's internal targets
  • Ensure adherence to the hospital's Information Protection Policy
  • Comply with hospital policies for Data Quality and Waiting Time and Access policy.
  • Ensure adherence to hospital policies for the Retention of Documentation.
  • Support patients, general practitioners, purchasers and consultants by handling clerical tasks and providing an effective and efficient service in a polite, positive and courteous manner
  • Assist in the training of new staff, including temporary staff

Responsibilities:


  • Professional at all times
  • Able to keep and portray a professional manner with staff and customers.
  • Level Of Concentration
  • Be precise and accurate with information provided
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