Internal Sales Assistant - Irvine, United Kingdom - Spearhead Healthcare Ltd

Spearhead Healthcare Ltd

Verified Company

Irvine, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Name

Job/position title

Sales Support Administrator

Department name
Customer Loyalty Team

Purpose of this document
To outline the duties and responsibilities of this position, within the organisation

Position Overview

The position is a challenging multi-tasking role which involves dedicated responsibility for a number of sales-related processes as well as being able to provide extra support to other team members on a daily basis.

Purpose of this position

To ensure that customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company's reputation of WOW service.

Reporting to
Customer Loyalty Team Manager

Staff Responsible for
n/a

Skills/Attributes Required

Accurate keyboarding skills
Ability to perform well across different sales support tasks
Excellent telephone manner
Ability to work calmly under pressure
Ability to integrate with other departments
Ability to build rapport with customers
Ability to work to deadlines

Education/Experience Required

Knowledge of Sage 200 preferrable
Reasonable level of computer skills
Positive/Enthusastic attitude and aptitude to customers

Certifications/Licenses Required
n/a

Key Performance Objectives

Work towards achieving and exceeding the organisation's annual and monthly sales and margin targets
Liaise with customers, suppliers and others internal departments within the company in order to progress orders in the most efficient manner.
Fully understand the company's sales objectives and business aims in order to promote and encourage customers to increase their business
Build positive working relationships with all stakeholders
Continuously increase personal knowledge of products, processes, sales and people skills and encourage these attributes in others

Responsibilities/Duties

Frequency

Comments
Producing customer quotations to support the Internal Account Executives

Daily

Creating customer documents, including order forms, risk assessments, ring binders

Daily

To manage equipment process for floor cleaning equipment repair

As Required

Managing dosing equipment repairs, logging on smart sheet, and following up with engineers.

As required

CRM Updating and Maintenance

Daily

Answer incoming calls and handle as appropriate.

Daily

Demonstrate a proactive telephone response, product and price list knowledge along with a helpful and welcoming approach to customers.

Daily

Processing of Sales Orders/Returns for customers and maintain order processing deadlines

Daily

To handle enquiries via live chat facility

Daily

Carry our duties of colleagues

As Required

Proactively call key customers when they have received consumable/nursing orders to ensure highest level of service is being given.

As Required

Compliance Expectations

Timekeeping

- 'HILO'

Honesty, Integrity, Loyalty and Obedience in all contacts with customers and colleagues
Respect all colleagues at all times
Respect the company values and uphold the mission statement

Authorisation of use of document
This job description forms part of the contract of employment of the person appointed to this post. It may be changed at the discretion of the management.

As a general term of employment the company may make any necessary changes in job content, or may require the post holder to undertake other duties, at any location in the company, provided that such changes are appropriate to the employee's remuneration and status.

Director Authorisation Signature

Name

Date

Salary:
£25,000.00-£30,000.00 per year

Benefits: