Operations Support Specialist - London, United Kingdom - Zopa Limited

Zopa Limited

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Story

Hello there. We're Zopa.

We began our journey in 2005 with the drive to deliver customerfirst financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers' needs at their heart.

We're regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK.

But our work doesn't stop there.

After securing £220 million in our 2021 funding round led by SoftBank, we've entered the next stage in our journey.

So far, we've lent out over £8 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us.

In less than 2 years after becoming a bank, we hit £2 billion in customer deposits and we're also a top 5 credit card issuer in the UK.

And this is just the beginning.

We're set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa.

For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles

The Customer Operations Support team are a multi-skilled team within our UK Operations function at Zopa.

Their aim is to optimise, standardise and automate as many processes where appropriate to help support our ambitions plans for business scale.

We understand there won't always be scope to automate and we are consolidating all our manual processing into one new team, who will take ownership of the critical back-office processes that require a human touch point.

As an

Ops Support Specialist, you will undertake a wide range of activities on specialist products and processes to provide support to our valued customers and internal teams with the key focus of ensuring the provision of excellent customer service.

A day in the life:

Completing a series of administerial procedures and routines to ensure the accurate processing of tasks in line with relevant company procedures and service level agreements
Accountable for balancing and accomplishing own day to day workload and priorities in a fastpaced environment
Supporting agreed team targets by covering any gaps in delivery across teams in the best interest of the department and process effectiveness
Ensure quality work is completed in line with the expected departmental standards
Participate and contribute to learning varied processes in line with current procedures
Demonstrate an understanding of and compliance with regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for customers
Adhoc backoffice admin duties as required to support he needs of the customer and wider business
Utilise credit reference agency information and more extensive data to support decisions in the underwriting area of the operation
Maintain and keep customer data, records and information up to date in appropriate systems, including the handling of customer documents within relevant data protection requirements
Take ownership for maintaining appropriate knowledge within an everevolving department across multiple products and systems in a regulated environment

About you:

Demonstrable experience of strong customer service focus
Ability to manage and adapt in a busy, pressurised and frequently changing environment
High level of accuracy and attention to detail required to manage priorities at pace
Ability to produce work to a consistently high standard
Ability to work under own initiative
Excellent organisational skills, in order to plan and manage multiple workstreams
Ability to identify and adopt ways to perform tasks in a more efficient and effective manner
Excellent written and verbal communication abilities
Ability to show initiative/forward thinking and proactiveness
High numeracy and literacy skills
Proficient in Microsoft Office (outlook, word, excel)

Flexible working? Yes please

Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both), you'll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.

Not only that - you'll also have the option of working from abroad for up to 120 days a year