International Cruise Sales Consultant - Portsmouth, United Kingdom - Iglu

Iglu

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity to join our growing International team as a International Cruise Sales Consultant.

The purpose of this role is to hit targets and KPIs on a monthly basis and deliver high quality customer service through engagement with customers and recognising opportunities to maximise sales at all points of the process whilst providing the customer with the most exceptional cruise experience.

About Iglu:

Key Responsibilities:

Deliver a high level of customer service by: Using positive language and engage with each customer when presenting cruise options to lead them to the best option for their holiday.
Recognise opportunities to upsell, cross sell and promote products to maximise sales whilst giving the customer the ultimate cruise experience.
Meet and exceed monthly KPI's.
To adhere to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.

Skills and Experience:

Strong verbal, written and listening skills.
Previous travel sales experience or within a call centre is desirable.
Effective persuasiveness, influence and negotiation skills.
Entrepreneurial and a Team player.
Ability to effectively handle multiple tasks in a fast paced environment.
Good planning and organisation skills.
Passionate about your customers and target driven.
Fluent in either Italian, Spanish or French along with English (written skills).
Experience in webchat (desirable)
Previous experience in an outbound role is desirable
Strong organisational skills are essential

Behavioral Role Fit:

Great team player
Sociable (crucial)
Driven and ambitious
Money orientated
Competitive

Role Key Performance Indicators:

Answer rate
Average response time
TM Margin
One touch bookings
Outbound calls (per day)

Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:

Our Values:

Put People First
Driven by our Customers
Love what we do
Bold and ambitious

Our Benefits:

Hybrid and Remote working options
Personal Development Program
Discounted travel offers for family and friends
Gym discounts at all major chains across the UK
Mental Health and Wellbeing Support
Electric Vehicle Scheme
24/7 Online GP / Dental Service
Life Assurance for all
Help shape the culture of Iglu by getting involved in our Charity or Social Committee
Biannual Company Get Togethers
Plus Many More