Housing Trainee - Cardiff, United Kingdom - Cardiff Council

Cardiff Council

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Service

About the job
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hub Teams based within the southern arc of the city

Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.

This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

What We Are Looking For From You
he desire to learn all aspects of Hub advice & Library services - full training will be given.

You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.

You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

You will be positive and have a flexible approach to tasks as duties will vary.

The ability to speak other languages, in particular Welsh, Somali, Arabic would be an advantage.

Additional information
This post is suitable for job share.

This post is temporary until 29th June 2025.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.