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Customer Service Assistant - Musselburgh, United Kingdom - Brodie Melrose Drysdale & Company Ltd

Brodie Melrose Drysdale & Company Ltd

Verified Company

Musselburgh, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

To provide Customer Service and Sales Administrative support working closely with the Sales team and the whole of UK the business.

Responsibilities and Accountabilities

Customer Services

First point of contact for all customer enquiries, sales orders, and machine issues
Main point of contact for the setup of new customers on receipt of a completed new customer form
Maintaining accurate customer records and contact information
Take ownership of complaints and ensure that these are resolved quickly

Sales Order Management

Manage the sales inbox and other sources of sales orders (Telephone/Website/Portals)
On a daily basis, process sales orders for the UK business in Oracle
Regularly review any unprocessed orders/ back orders and escalate to resolution
Creating invoices, ensure the invoices contain accurate information and reach customers in a timely manner
Process credit card payments in accordance with the CCH Policy

General Administration

Prepare all outbound post for despatch
Maintain a robust electronic filing and record keeping process
Ensure all processes and procedures are documented
Adopt a continuous improvement approach to all processes and procedures
Please note that responsibilities may be added or varied to respond to the demands of the business_

Salary:
£23,000.00-£25,000.00 per year

Benefits: