Senior Estates Manager - Dartford, United Kingdom - NHS Property Services Ltd
Description
NHS Property Services have a fantastic opportunity for a Senior Estates Manager in Gravesend/Dartford. The role attracts a salary of £50,000 - £75,000. Car Allowance, Bonus & 27 Days Holiday.Their remit includes:
- Communicating key messages to team members about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business
- Contributing to the development of local strategies and plan?
- Role modelling the values and behaviours and setting the cultural tone of the team?
- Engaging and collaborating with other managers across the business?
- Taking responsibility and ownership for people activity for the team?
- Developing high performing teams through recruiting and developing talent?
- Embracing and embedding change and other organisational initiatives?
- Tackling inefficiencies and driving continuous improvement?
- Embracing, adopting, and embedding technology to enable business outcomes?
The overall budget responsibility is circa £5m, over 20 properties with a Gross Internal Area on average of 20,000 squaremetres.
?Key Responsibilities
- Recruits and onboards new team members so that all new starters have a 'best welcome'?
- Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive, high performing culture where colleagues can develop and thrive?
- Provides reporting on productivity and other KPIs.?
- Provides coaching and performance feedback to team members?
- Brings professional best practice to their roles and teams?
- Spots opportunities to improve processes and practises??
- Shares technical/professional skills and knowledge with interface and support from Delivery SMEs?
- Oversees service delivery to internal and external customers at agreed performance levels??
- Manages budgets in line with forecast (where appropriate)?
- Adheres to the appropriate governance and compliance standards for professional area?
- Manages internal and external customer relationships?
- Responsible for agreeing ABS (Annual budget Schedule) with customers in their portfolio??
- Matrix organisation dotted line to Hard/Soft FM and Building Assurance teams plus SME support?
- Managing local customer relationships to build trust and ensure deliver is in line with specific customer needs?
- Regularising occupancies and managing change to occupancies including vacant space management hand back and letting of vacant space?
- Play a lead role in the management and control of all incidents. Availability to manage escalated incidents out of hours, as per the emergency preparedness and response process?
- Responsible for ensuring all relevant business data is up to date, including occupancy plans, people to property, CAFM amendments?
- Experience of line management in a busy, customer focused business?
- Experience of driving improvements to enable efficiency?
- Experience of delivering change?
- Track record of success in professional area?
- Facilites Management or Property Management background??
- Managing delivery against key performance indicators in line with NHSPS SLAs and metrics shared with the customer?
- Managing internal and external customer relationships in a complex and changing environment?
- Ability to manage occupancies and maintain key property data across NHSPS systems?
- Delivery of a high quality, professional and robust safety and compliance management plan
- Where appropriate, experience of PFI management
- Planning and delivery/implementation skills
- Tracking and reporting KPIs?
- Datadriven decision making?
- Budget management?
- NHSPS 'engage and enable' leadership behaviours?
- Stakeholder management?
- Continuous improvement?
- Customer focus?
- People management and coaching skills?
- Colleague engagement/wellbeing?
- Taking personal accountability?
- Ability to learn new skills and challenges?
- Professional/technical know how?
- Commercial and financial acumen?
- Relevant legislative/regulatory frameworks?
- Broad understanding of modern people practices?
- Knowledge of how to create and implement local customer engagement strategies??
- Knowledge of achieving service delivery KPIs and associated targets??
- Creation and implementation of effective building maintenance plans?
- Broad understanding of operational requirements for properties and how to access support within/outside Delivery function?
- Knowledge of BCP process and implementation?
- Where appropriate clear understanding of PFI obligations and delivery requirements?
- IWFM or RICS membership (or on path to membership) or equivalent qualification/ experience
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