Customer Service Advisor - Chard, United Kingdom - MANN+HUMMEL UK LTD
3 weeks ago
Description
Here at Mann + Hummel (UK) we have an exciting opportunity available and are looking for someone to join our Team in the position of Customer Service Advisor.
Further information on the role can be found belowDoes this sound like the perfect next step in your career? If so, we would love the opportunity to speak with you Please submit your details and if you are successful, we will be in touch as soon as possible
PLEASE NOTE:
TEAMS & Face to Face Interviews will be arranged for mid March onwards for successful applicants
Overall Purpose and Aims of the Job:
- To provide Production with the necessary information and materials to keep manufacturing processes running without interruptions.
- To assist with and ensure ease of availability of parts for production with the aim of "just in time" delivery.
- To become a valued member of the front and back Office team, able to multitask across many different areas of responsibility
Main Accountabilities _
(include but are not limited to) _**:
Despatch:
- Coordination of worldwide goods despatches, predominantly to customers in UK, Europe, USA, South America and Asia
- Coordination of existing carriers
- Cooperation with customer logistic contacts and their contracted carriers
- Request carrier quotations
- Support with monitoring and negotiating freight costs
- Support with coordinating customer procedures
- Review existing carrier performance
- Identify and evaluate new carriers
- EDI
- Intrastats
- Contract review when applicable in accordance with QS9000 (price, terms and packaging requirements)
- Identify cost savings potential within task environment
Invoicing:
- Customer invoicing
- Credit Notes
General Administration:
- Office Administration: Archiving, Scanning, Filing, Incoming & Outgoing Post
- Day to day use of SAP System
Person Specification / Job Requirements:
Essential
- Smart and professional approach
- Positive attitude
- Clear and articulate
- Experience with international customer regulations
- Proactive
- Experience with goods despatch
- General office environment experience
- Negotiation skills
- Work independently
- Able to prioritise and manage their time effectively
- Computer literate:
- Problem solving
- People person
- Ability to work under pressure
- Ability to adapt to change
- Attention to detail
- Team working skills/customer focus
- Good communication skills
Desirable
- SAP Experience is desirable however, full training can be provided
- Experience in a similar role is desirable but not essential as training can be provided in all areas if needed
Job Types:
Full-time, Permanent
Salary:
£24,000.00-£26,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
Reference ID:
OfCSChMar24
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