Customer Support Agent - Milton Keynes, United Kingdom - 1st Choice Rec

1st Choice Rec
1st Choice Rec
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're looking for people that have a passion for customer service and digital banking to join an award winning leading global banking organisation.

Are you an experienced customer service professional or have a desire to build a career in customer services?


Salary £21,000-£23,000

Full Time, Permanent

Job Summary & Responsibilities

  • Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
  • Builds rapport with our customers to resolve service issues and customer questions
  • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
  • Responsible for the day to day coverage of customer account maintenance processes.
  • Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
  • Recognises that quality is measured through call recordings and case auditing
  • Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
  • Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
  • Completes ongoing compliance and training as scheduled
  • Proactively identifies any new issues or risks

Skills

  • Must be selfdirected, detail oriented, positive attitude, driven, able to work independently in a teamoriented and fast paced environment with a passion to deliver exceptional service to customers
  • Good interpersonal skills, negotiation skills are a plus
  • Good problem solving skills
  • Is adaptable, high energy levels and desire to help others
  • Excellent team player
  • Good analytical and problemsolving skills with a view to support changes to processes
  • Excellent written and verbal communication skills
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
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