Claims Handler - Colchester, United Kingdom - Davies Group

Davies Group
Davies Group
Verified Company
Colchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Hours of Work - 4 on 4 off basis, 36hrs per week


To succeed in this role, you will be a great communicator, dedicated to providing a professional and empathetic service to our customers.

In addition, to providing exemplary customer service, you will have previous experience dealing with challenging conversations, while maintaining a professional and adaptable communication style.

At Davies
, we value transferable skills and qualities that focus on what you can bring to the role.

While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.


Although this position is working from home, you must be in commutable distance to our Colchester office as you will be required to attend the first few weeks of day time training in the office before you can work from home.


What you will be doing:


  • Reviewing policies to correctly determine how to move forward with their claim
  • Reviewing data to set up new claims, appointing contractors
  • Composing informative letters and other written correspondence to policyholders
  • Ensuring claims are updated with any changes on internal system.
  • Ensuring compliance with our contractual and regulatory requirements
  • Managing and reviewing diaries in a timely manner

A bit about you:


  • Ability to delivering outcomes in a fastpaced environment
  • Capable to effectively communicate both written and verbal
  • Proven experience working as part of a team
  • Excellent time management and organisational skill
  • Efficient administrative skills
  • Competent numeracy, literacy, and IT skills
  • A proactive attitude, and enthusiastic
  • Polite and courteous phone manner

What we can offer you:


  • Reward platform discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • Wellbeing centre
  • Recognition programme
  • Paid fertility appointments
  • Fostering friendly employer
  • Pension matched contribution up to 5%
  • Life Assurance (2 x basic salary)
  • Development, training and professional qualifications

Job Types:
Full-time, Permanent


Salary:
From £19,725.00 per year


Benefits:


  • Canteen
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Life insurance
  • Referral programme
  • Wellness programme

Schedule:

  • 8 hour shift
  • Night shift
  • Weekend availability

Work Location:
Hybrid remote in Colchester, CO3 3DA
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