Service Improvement Officer - Birmingham, United Kingdom - Cera Care
Description
Position:
Service Improvement Officer
Reporting to:
Head of Quality
Contract type:
Full Time, Permanent
About Cera
Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support.
The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.About you:
We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings.
Responsibilities:
- Review risks, providing intervention and reporting (i.e. Special Measures)
- Supporting of monitoring trends and inbedding lessons learned
- Branch training on standardised approaches to compliance (i.e. diary/ events management/ JARVIS/ DCP/ complaints etc)
- As directed by QBP provide branch specific/ peripatetic operational support
- Awareness of new features and as directed, ensure branches imbed new products (following rollout)
Background and Experience:
- Previous experience as a Registered or Deputy Manager
- RQF Level 35 within Health & Social Care
- Expectation of travelling and overnight stays
- Registered with the SSSC (Scotland applicants), we'll help you do this
- Registered with the SCW (Wales applicants), we'll help you do this
- Car driver with full UK driving licence and access to own vehicle
Benefits:
- Great Career development opportunities with a fastgrowing Company.
- Hardworking team looking to utilise Technology to improve Home Care in the UK.
- Competitive salary & additional Car allowance.
- NVQ and inhouse Training and development for your role and future Career with us
- We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
- Employee Assistance Programme
- Mobile phone and other required tech
- Company pension scheme
- 25 days holiday entitlement + your birthday off on top of bank holidays
- Paid DBS/PVG
- Paid SSSC registration and qualifications
- Paid SCW registration and qualifications
- Mileage Allowance
- Free uniform
- Service and recognition rewards
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