Customer Support Specialist - Caerphilly, United Kingdom - Nextbase

Nextbase

Verified Company

Caerphilly, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are Nextbase, we are the biggest provider of Dashcams in the UK and have presence all over the world.

When you step through the door of our Hub in Wales you are instantly greeted with our product "wall" which show's our incredible journey.

From a start-up producing portable entertainment devices through to best in the market dashcams. We are not done yet; we are growing across the globe

We focused on making the customer experience as easy as possible.

For us, great service is a product which works incredibly well and when our customers need our help we are there to put things right.

We are focused on building a market leading product and excellent customer experience.

About our support team
Our support function is the beating heart of our customer experience. Our mantra is that no service is good service.

We are driving our products to be best in class, but on those occasions when the customer wants a little help, we are there for them.

We are looking for enthusiastic, adaptable, and fun people to join our growing team. Customer support is the crucial link between Nextbase and our users (our customers).

You will help people with set up and use their new tech, supporting them with app or help them with features.

It's not just about solving problems; in customer support we want to keep driving constant innovations in our product to keep it 'best in class'.

What you'll be working on
This role is a little different to the rest of our support team.

As the first point of contact, your job focuses on providing exceptional customer support throughout the product selection and purchasing processes.

Your day will involve assisting customers in choosing the right product, helping with installation arrangements, and delivering an amazing customer experience.

Your day-to-day
Support route cause analysing and internal feedback on how to improve our service or our product.

Help support and cultivate a customer-centric culture.

Driving our tech to be tip top, identifying improvements and bugs is a must to ensure we stay on top of our game.

Aim to get things right first time with our customers.

Understanding how important the voice of the customer is and how we can influence Trustpilot and customer satisfaction measures.

You like change We move and change fast

You're great at explaining things to people and have excellent written English

You enjoy troubleshooting issues (sometimes complex) and getting to the root cause of them while putting things right

You are really empathetic and understand what the customer needs is the most important interaction they are having with Nextbase

What's in it for you
- £18,500-£20,000 per year depending on experience

This role is mainly office based, but we offer remote options for shift and weekend work
33 days annual leave plus a day for your birthday (you will be rota in for bank holidays)
Private Medical care with Bupa
Your very own dash cam to go in your vehicle
Free parking on site (Wales office)
Progression as a Customer Support Specialist into a Customer Support Expert

Logistics
We are working around the clock to offer exceptional customer experience. You will join on a rota of Monday - Friday 9am-5pm & Saturday: 10am to 4pm

Salary:
£18,500.00-£20,000.00 per year

Schedule: