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Retrofit Advisor - Liverpool, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Retrofit Advisor
Permanent Hybrid
Full Time 35 hours per week
Salary £26,091-£28,838
Location Liverpool

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

To provide advice to our customers or alternatively cross tenure customers (where a programme includes this types of tenure). Explaining the detail of the proposed scope, implementation and usage of retrofit measures with customers.
**Engagement with customers from conducting initial contact, to arranging access for surveys and contractor, keeping customers up to date with the programme, problem solving, liaising with the contractors CLO and maintaining engagement with the customer post installation.
With excellent people skills, intuitive and be able to quickly establish empathy with customers.

So, who are you?
You will have good experience in providing client advise. Along with knowledge and experience in construction, preferably ECO / green build.

You c an demonstrate experience in creating good written information such as leaflets, letter, blogs, and online copy.

Although not essential it is desirable to have a qualification related to the provision of domestic energy advice / energy awareness.
**Level 3 award in Domestic Energy Advice

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role requires you to: - Excellent people skills, intuitive and able to quickly establish empathy with customers

Is able to talk confidently to project stakeholders (housing, contractors, head office staff.)
Ability to communicate complex technical concepts in an understandable way
Able to communicate sensitively, including conflict management resolution
Able to solve problems and think around issues and devise simple solutions
Comfortable taking part in knowledge exchange and group learning
Able to manage customer expectations at an early stage
Can critically reflect on projects and participate openly and honestly in project debriefs and take on board constructive criticism
Can demonstrate the ability to deliver clear, consistent and regular communications without being prompted
Is able to work independently