Brand Management Associate - London, United Kingdom - Reef

Reef

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

OVERVIEW:

Serve as a primary point of contact for brand partners, providing timely and personalized support to address inquiries, concerns, and feedback related to the brand and its offerings.
Build and nurture strong relationships with customers, striving to exceed their expectations and deliver a seamless brand experience at every touchpoint.
Collaborate with the marketing and product teams to ensure consistent messaging and brand alignment across all customerfacing channels.
Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement, and proactively share insights with relevant teams.
Assist in the development and implementation of customer engagement strategies, such as loyalty programs, referral initiatives, and personalized communications.
Conduct market research and competitor analysis to understand customer preferences and market trends, contributing to brand positioning and strategy.
Prepare regular reports on customer satisfaction metrics, retention rates, and brand performance, presenting findings to relevant stakeholders.
Provide documentation support for relevant procedures, and initiatives for the business to include:
Collating relevant brand reports and review templates
Coordinating weekly touch points with brand partners
Assist with Menu management and relevant brand updates as needed
Responsible for the administration of the Brands Team business unit

KEY SKILLS:

Strong organizational and project management capabilities; strong ability in business support role
Ability to crossdepartmentally coordinate; strong skills in working with people
Ability to evaluate and consider business risk
Experience in account management is a plus, but creative thinking and an entrepreneurial/selfstarter attitude is a must
Effectiveness in time management; strong efficiency in communication information to crossdepartmental team members at different levels
Ability to multitask and prioritize tasks in a fastpaced, dynamic environment.
Positive attitude, adaptable, and a team player, willing to collaborate and contribute to the overall success of the team.
Ability to handle sensitive business information