Business Support Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Business Support Officer

Lewisham

£18.11/hr

Start Date : 06/11/2023

Main Purpose of the Job:


To provide customer-focused, efficient and effective administrative and clerical support in family hubs, including providing a reception service where required.


To deliver high-volume, routine administrative tasks as required in order to support the effective and efficient delivery services within family hubs.

To help facilitate office organisation and communication within the hub teams and across the family hub partnership.


To support the accuracy, maintenance, and development of data and information systems in response to changing needs and to ensure effective implementation and review.


Summary of Responsibilities and Personal Duties:

The knowledge required to undertake these tasks will reflect the specific legislative, policy and operational requirements of Children's Services and the individual services the post holder is designated to support.

General Administrative Support

Receive, sort and distribute incoming and outgoing post (including via electronic systems) for the hub.


File records in an accurate and timely fashion and maintain electronic or paper filing systems using key systems such as EiSi Children's Centre System.

Photocopy, scan and index documents to ensure information can be distributed to intended recipients.

Collate, print and distribute documents or materials as required or requested by the team.

Support the organisation and delivery of events and training courses (including booking rooms, venues or catering and arranging travel/accommodation).

Support the organisation of statutory visits and meetings and case conferences (including preparing papers, inviting attendees).

Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times.


Manage basic internal queries and information requests (only referring more complex queries to Family Hub Navigator or Family Hub Manager).

Raise Purchase Orders (PO's) and process invoices.


Assist in the delivery of general office management tasks within the family hub service, including supporting business continuity and Health & Safety processes and maintaining corporate registers or contract lists.

Collate information for complaints and Freedom of Information (FOI) requests in support of family hubs.

Undertake data collection from a variety of sources to support the provision of management information.


Experience

  • Demonstrable experience of providing a highquality and comprehensive administrative service, delivering core business processes to agreed performance standards
  • Demonstrable experience of dealing effectively with the public face to face, by telephone and via web enquiries
  • Experience of working within a busy team
  • Experience in handling confidential issues in an effective manner
  • Experience in working within a pressurised environment, prioritising and organising conflicting workloads
  • Experience of liaising effectively with both statutory and nonstatutory agencies

Knowledge

  • Knowledge of administrative and business support processes
  • Working knowledge of business administration in the public sector
  • Working knowledge of one or more of the core services supported by the relevant business support hub
  • Knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 201
  • Awareness of financial procedures and regulations
  • Awareness of Health & Safety Regulations Understanding of good customer service provision

Skills

  • Good ICT skills including spreadsheets, databases and word processing
  • Confident user of ICT packages (Microsoft packages) and core business ICT systems (including but not limited to EiSi, SharePoint)
  • Effective verbal and written communication skills, with a good level of numeracy
  • Welldeveloped customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations)
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