Deputy's Office Court Administration Apprentice - Reading, United Kingdom - Reading Borough Council

Reading Borough Council
Reading Borough Council
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description

Full Time - Fixed term for 18 months


Reading Borough Council Deputy's Office support vulnerable adults that lack capacity via a Direction from the Court of Protection with their Property and Financial Affairs.


The Deputy's Team is a busy front-line service who are looking for people that are enthusiastic, person centred and driven to support the team.


We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.


About the role


You will contribute to an efficient and effective Deputy's Office service, following documented processes and procedures to ensure consistency of practice across the service.

Alongside your responsibilities, you will undertake and complete Level 3 Apprenticeship Standard in Business Administration.

Main duties and responsibilities

  • Provide excellent customer service in a pressurised environment
  • Opening, sourcing, scanning of post
  • Audits completing schedule audits monthly
  • Requesting housing certification
  • Visiting the clients to serve notice of Intentions
  • Completing reviews and inventory's
  • Data cleansing
  • Ensuring all correspondence is recorded accurately on the programmes used
  • Several backoffice administrative functions


You'll be part of a team that relies on each individual to play their part to the best of their ability.

As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.


Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do


Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential


Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way


Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed


About you

The following experience is required for this role:

  • Good general education including good standard of written English. Maths/English GCSE Grade C/4 or equivalent or be willing to work towards completion of Functional Skills Level
  • Eligible to undertake Level 3 Business Administration Apprenticeship Standard.
  • The ability to learn and use the legislative framework within which the Housing Advice service operates
  • An understanding of how to deliver good customer service to households who may be in crisis

Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across.

Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement
  • 24 days holiday each year plus bank holidays
  • rising to 32 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities
  • Modern working environment at the Civic Offices in the heart of Reading
  • Local Government Pension Scheme (LGPS)
  • Life Assurance three times your annual salary (for members of the LGPS)
  • Onsite day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
  • Season Ticket Loan to help with the cost of your rail/ bus journey, to & from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date:
Tuesday 17th January 2023


Interview Date:

TBC
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