Customer Service Advisor - Bristol, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working available after training

8am5pm, Monday to Friday role

About Our Client:

You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services.

If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in - full training will be provided and there are good opportunities to progress within their growing organisation.

Duties and responsibilities of the Customer Service Advisor include:

To work as part of a team to ensure an optimum service to customers at all times
To seek to provide information for simple financerelated queries received via telephone and electronic communication within agreed guidelines and parameters
Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
To set and manage realistic expectations with customers
To manage high volume of calls
To create, update and close records in databases (CRM)
To follow communication procedures, guidelines and policies
To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
To provide accurate, valid and complete information by using the right methods/tools
Work with customer service manager to ensure proper customer service is being delivered

The Successful Applicant:

The successful Customer Service Advisor:

The ability to work with efficiency and accuracy in a fastpaced customer driven environment
Passionate about customer service excellence
Customer focused and ability to adapt/respond to different types of characters
Highly motivated by targets and ability to overachieve goals and targets
Excellent telephone manner
Able to deliver sometimes difficult messages with tact and sensitivity
Able to confidently and succinctly manage expectations of callers
Confident, with excellent listening skills

What's on Offer:

If you meet the above requirements and are interested in a temporary, ongoing opportunity as a Customer Service Advisor we encourage you to apply.