Administrator - London, United Kingdom - HCL Technologies

HCL Technologies

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

London

2.5-5 Years

UK

Job Description (Posting).

While there are enough reasons to join us, our recent #TopEmployer2023 recognition is a strong testimony of what's in store for you when you choose to join us.

Be part of a culture that always helps you shine.

When you are part of a $10 Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted.

Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better.

At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Role:
IT Service Specialist Team Lead

Location:
Belfast, UK

Employment Type - FTC

Experience of leading a team of 4 or more staff
Experience of working with European or US-based multinational corporations, preferably financial services
Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
Eligible to work in the target country
Prepared to work 5 days per week onsite (not remote)
Prepared to join our team's rota to cover public holidays when required
Experiencing of planning and participating in shift rotas (office hours) and on-call rota (out of hours)
Proven track record of managing customer escalations

Essential Duties and Responsibilities

Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.

Follows up with user to ensure problem is resolved satisfactorily.

Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.

Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction.

Must be able to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment.
Participate in team projects as requested.
Use client's IT ticketing system to respond to end user issues
Videoconferencing experience including operation, call setup and equipment
Smarthands support to 3rd line remote teams

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Technical Skills and Personal Abilities:

Strong analytical and troubleshooting skillsPC hardware repair (Dell/HP/Lenovo) and Windows operating system supportApple Mac build and supportSoftware installation/troubleshootingExperience performing technology refreshesMobile device support (iOS/iPhone/iPads)
excluding warranty hardware repair
Stock room management

Qualification
B-Tech

No. of Positions
1

Skill (Primary)
DWP-FSS-Desk Side Services

Employee Group
Business Line FT

City
Londonderry

Entity

INFRA

Auto req ID
1276150BR

Expected Date of Closure
29-Aug-2023

Reporting Manager Designation
Senior Manager