Customer Support Assistant - Newcastle upon Tyne, United Kingdom - Hub Co

Hub Co

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Entry Level Customer Support Assistant

Location:
Newcastle, UK

Salary:
Competitive

Our client is a growing technology company based in Newcastle, UK.

They are seeking a highly motivated and enthusiastic individual to join their team as an Entry Level Customer Support Assistant.

In this role, you will be responsible for providing outstanding customer service and support to our clients.

Responsibilities:

Responding to customer inquiries and providing timely and accurate resolutions
Handling customer complaints and concerns with empathy and professionalism
Coordinating with other teams within the company to resolve customer issues
Maintaining accurate customer records and documentation
Identifying areas for improvement in the customer support process and providing feedback to management

Requirements:

Excellent communication skills, both written and verbal
Strong problemsolving skills
Ability to multitask and prioritize tasks effectively
Empathy and the ability to relate to customers
Basic knowledge of computer systems and software
Previous customer service experience is a plus, but not required
Must be able to work in Newcastle, UK and be legally authorized to work in the UK

Salary:
£11.00-£12.00 per hour

Benefits: