No more applications are being accepted for this job

IT Trainee - St Albans, United Kingdom - Outsourced Professional Administration Ltd

Outsourced Professional Administration Ltd

Verified Company

St Albans, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Trainee

Sitting within the back office software development team, support all IT activities including support for the Head of IT as required.

With further training, assist with user support, helpdesk and BAU IT activities including regular monitoring and reporting and troubleshooting software issues with the support of the development team.

Manual testing where required, assisting with technical documentation and administration tasks for the Head of IT.

Works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within Team
Demonstrates integrity, respect, team skills and ownership of workstreams
Displays willingness, enthusiasm and flexibility to task completion
Pays attention to detail, completes tasks in a timely manner, consistently produces quality outputs

- adverse to risk taking and understands Risk Analysis to avoid undue to risk to the business

Understands basic principals of DPA and other forms of security protection of data or assets within an organisation.

Minimum Qualifications required upon recruitment

Minimum qualification of 'A' Level standard or equivalent with at least 5 GCSEs with minimum of grade C in Maths and English.

Principle Job Objectives

Using documented procedures, resolve helpdesk queries and basic database amendments
Provide helpdesk support and undertake training to troubleshoot issues and queries
Ensure users and job owners are kept up to date on job progress and managing expectations on completion
Undertake BAU development tasks as allocated
Monitor various system reports to ensure the systems are performing as expected including system alerts, large file size reports, duplicate policy warnings and service crashes
Perform testing using documented procedures for the developers and test team where required
Assist the Head of IT with administration tasks and meetings and diary
Attend meetings and take minutes when required
Assist the Head of IT by following up actions, updating helpdesk jobs, CR status and reports where assigned
To attend identified training initiatives to improve knowledge and awareness and participate in targeted department training when required.
Liaise and maintain relationships with other departments
Keep accurate time logs and record these on the IT resource planner and helpdesk
Support and work in accordance with OPAL's ISO27001 policies and procedures.

Essential knowledge and experience required at recruitment

Strong IT related education and skills in line with this job role
Methodical and can work through issues and queries
Committed to high standards and quality of work
Quick to learn and follow instruction
A desire to progress further in an IT role
Interest in Financial Services
Excellent written and verbal communication skills
Ability to work, at times, in a pressurised and fast moving environment

Additional Knowledge required to become fully competent

Knowledge of all OPAL's proprietary systems
Knowledge of Structured Products, Life Insurance and Investments
Identify recurring helpdesk requests which could be automated or improved for efficiency
Knowledge of handling System Errors to implement repairs generically and effectively and without repeat of error
Learn to write modular/reusable code and basic back end database queries according to inhouse standard
Working with the development team to resolve complex queries or helpdesk jobs
Undertake training to support system errors and crashes
High standard of user support and customer care
Awareness of Consumer Duty in all work undertaken
Acquire and implement knowledge and awareness of ISO27001