Corporate Receptionist - London Bridge Station, United Kingdom - Admiral Recruitment
Description
Role:
Corporate Receptionist
Hours:
Monday - Friday 8am - 6pm - 1 hour 30 minute break
Salary:
£29k + bonus
As a
Corporate Receptionist we expect you to and deliver a genuine and personalized service to all our Occupiers and Guests.
As a Front of House team member ,you will offer a warm, personal, confident, interactive and value add service to our Occupiers/Guests ensuring a consistently positive customer experience in the property.
Front of House team members should be able to perform in a fast-paced environment and manage challenging situations intelligently by offering appropriate resolutions.
Core Responsibilities:
- Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient.
- Deliver memorable Front of House experiences by providing a 5star level of service
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately & obtain required information to be passed on.
- Deal with any queries from Occupiers/Guests and offer assistance in resolving issues.
- Attend any trainings as highlighted by your line manager
- Attend regular One to One Meetings with the Front of House Reception Supervisor or FOH Manager
- Maintain and submit monthly Site reports as specified for your respective site by the Front ofHouse Reception Manager
- Liaise and assist with the coordination of Building contractors and and have an awareness of works being carried out within the building
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Obtain knowledge about your local area and proactively offer the information to Occupiers/Guests and team members
- Ensure that all temporary and flexible contracted team members have been trained to Cushman and Wakefield Front of House standards and specifications
- Create rapports with Occupiers/Guests and maintain excellent professional relationships
- Understand and strictly adhere to procedures and protocols of the building with regards Health & Safety, Security measures and building access control
- Understand and strictly adhere to the Front of House departmental procedures and practices
- Ensure that all Front of House areas are well presented, clean and tidy at all times
- Log any Building Faults/Issues with the Cushman & Wakefield Helpdesk, also report them to the Front of House Reception Manager and Facilities Management team
- Carry out any administrative tasks assigned including CAFM and financial data management
- Categorizing post/couriers and delivering to Occupiers/Guests where needed
- Firmly abide by the company grooming standards and etiquettes guidelines
- Ensure all Visitors/Guests are signed in as specified by the Property procedures
- Ensure lobby presence is maintained, and entrance doors are covered at all times
- Provide information, directions/escort Occupiers, Guests to their desired locations
- Proactively offer assistance to all Occupiers and Guests
- Assist Occupiers and Guests with access barriers and access requirements
- Ensure any suspicious individuals/incidents are promptly identified and managed, also report any unusual activity to Front of House Reception Manager, Facilities Management team
- Community Engagement: where possible organise monthly popup events in the lobby and engage with the local community to identify value add services for Occupiers
- Assist Occupiers/Guests with Concierge services like restaurant reservations & local recommendations, transportation arrangements, dry cleaning pick up and drop off
- Provide adhoc administrative assistance to the Building Management team as and when required
Core Knowledge & Experience:
- Previous Front of House/Hospitality experience in similar front facing roles
- Experience of handling challenging situations and multitasking
- Experience of delivering exceptional Guest services
Skills & Personal Qualities:
- Highly committed and passionate to deliver excellent service and drive for Occupier/Guest
- Comfortable in a front facing role, well presented, confident and personable
- Excellent attention to detail and organisational skills
- Create and maintain positive rapports and professional relationships with Occupiers/Guests
- Demonstrate commercial awareness within the context of the role
- Calm, friendly and welcoming disposition
- Strong I.T skills
- Good 'team' work ethic
- Clear and concise communication skills
Qualifications
- Recognised IT certificate is desirable
- Hospitality qualifications/accreditation is desirable
CORPORATE RECEPTIONIST position sounds like your future job please
APPLY TODAY.
Salary:
£28,500.00-£29,000.00 per year
Benefits:
- Additional leave
- Company events
- Discounted or free food
- Flexitime
- Gym membership
- Health & wellbeing programme
- Sick pa
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