Lifecycle Marketing Specialist - London, United Kingdom - Vodafone

Vodafone

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Location:
Speechmark + (Hybrid*)

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Hours:
PLEASE NOTE, THIS IS A PART-TIME POSITION
-
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.

Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.

With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.

From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you'll do
Deliver world-class communications to Vodafone customers driving engagement.

Develop and champion a lifecycle marketing approach ensuring all communications are relevant and build a broad and deep relationship with our customers.

Support the Lifecycle Marketing Managers with delivering a range of network and service communications.

Ensure all activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response
Track and report on the impact of communications making clear recommendations on how we can further increase customer engagement.
Develop campaigns with a clear lifecyle management approach. Identify appropriate campaign execution touchpoints and triggers. Manage the scheduling and rules that determine message deployment and take direct ownership for message performance.
Ensure Customer Experience is at the heart of all activity generated. Develop, challenge and review communications with a clear consideration for how they impact customer's perception and brand experience.

Who you are

Communications experience with knowledge of campaign briefing, design and testing.
Strong copywriting skills for digital communications, with ability to adapt to a range of scenarios and audiences
Highly customer focused with ability to pull together complex customer journeys to ensure the best experience is delivered.
Basic working knowledge of HTML preferred
Confident stakeholder management skills with a natural ability to influence across all levels of the organisation
Able to operate within a fastpaced, highly competitive and demanding commercial environment. Strong project management skills are required in order to manage multiple requirements across challenging timelines.
What we offer

We believe that taking care of our employees is the key to their success.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can
LI-Hybrid