Employee Relations Advisor - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

You will be joining a team of talented and professional employee relations specialists. Our purpose is to support our Managers to make Mitie a great place to work. We advise and coach Managers in handling and concluding ER cases, upholding fair and just policies inline with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.

This is a
hybrid role normally 1 day per week in the office, (Bristol or Birmingham) with flexible working available.

We support continuous development including those who wish to continue or begin their CIPD studies.

Main Duties- Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law

Managing multiple complex ER cases using and updating the case management system effectively, from receipt of a case through to its conclusion
You will deliver a quality service remotely, by given our customers across the UK and Europe a positive and supporting experience as possible by being professional, approachable and empathetic
You will be
You will have exposure to a wide variety of contracts across many sectors, in both the public and private sectors
You will be

part of a wider customer service focussed HR Shared Service, our People Support function

You will act as an advocate for the People Support team, Mitie's central HR function
You will have the opportunity to collaborate with experts including Legal the management of Early Conciliation and ET claims and Occupational Health teams
Conduct ER policy and process reviews and make recommendations for improvement. and driving the implementation of improved services, policies, and procedures.
Build relationships with the wider HR team and escalate significant concerns in their business areas.
Collaborate with Senior Stakeholders including HR Business Partners, Senior ER Advisors and Head of ER for referral of high risk ER cases.

What we are looking for:

Employee Relations knowledge and experience is essential
CIPD qualified desirable but not essential.
Shared service centre experience preferable.
Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
An understanding of HR systems would be an advantage.
Up to date working knowledge of current employment law.
HR advisory experience, with a good working knowledge of theory and best practice.
Experience or working in a unionised environment preferable.
Strong understanding and respect for confidentiality.

Competencies

Curious thinker has an inquisitive mind, researches and asks questions.
Strong customer service focus, with excellent written and oral communication skills.
Well organised, with ability to work to tight deadlines and excellent attention to detail.
Ability to work well in a team and to work on own initiative.
Coaching & influencing uses different approaches and influencing techniques supported by logic, facts and key benefits.
Demonstrates resilience maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
Action orientated demonstrates a readiness to make decisions, take the initiative and originate action.
Self-Development. Actively seeks out learning opportunities and feedback on performance.