Personal Assistant - Bury St. Edmunds, United Kingdom - West Suffolk NHS Foundation Trust

West Suffolk NHS Foundation Trust

Verified Company

Bury St. Edmunds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please see job description for full details. Patients are referred to the Hospital via Electronic Referral System or internally via Ecare. The PA will disseminate the referrals to the relevant clinician for their approval or rejection.

The PA will monitor the departments electronic referrals pools and forward any relevant letters for the General Surgery Department, for review.

New referrals are communicated to the PRMC (Patient Referral Management Centre) where appropriate. Regularly monitor and update patient pathways using LUNA, ensuring the coding is accurate, expediting/chasing appointments where appropriate. Escalating issues to the Service Manager in order to avoid undue delays in the patient obtaining treatment. To receive post and deal with routine correspondence, undertaking follow-up action as directed.

This may include replying personally to letters and preparing draft letters for signature.

To transcribe from dictation, written text or digital dictation, all correspondence, reports or notes for the General Surgery Department and team, checking detail in patient case notes and ensuring letters are grammatical and well-presented.

Also to understand the necessity of coding patients correctly with the IPT system when transferring patients from the West Suffolk Hospital to another Hospital.

From within the dictation, identify indicated actions and action accordingly.

Check that tests and investigations have been arranged as indicated.

To collate all radiology and Pathology reports and to present them to the General Surgery Department, ensuring that all abnormal results are highlighted for further action by medical staff.

Monitor expected results and where these are outstanding or urgently required, access results on the hospital computer system, ensuring these are seen by medical staff.

Take follow-up action as instructed, which may include informing GPs of abnormal results which require immediate treatment, as indicated by the medical team.

To obtain investigation results and other information from other hospitals, and to organise referrals for ongoing treatment and/or specialist tests at other hospitals and centres of excellence.

To receive queries from General Practitioners, patients, relatives and carers, assessing which can be answered directly in accordance with Specialty protocol.

Provide relevant information to enable Orthopaedic Department to respond to phone calls and other queries. To receive patients, relatives, medical representatives and other hospital visitors on behalf of medical staff.

Liaise with medical representatives for departmental teaching sessions.