Park Head Hotel Receptionist - Coundon, United Kingdom - The Auckland Project

The Auckland Project

Verified Company

Coundon, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role
Receptionist

Reporting to
Duty Manager

Contract
Permanent Contract

32 hours per week

Salary
£10.42 per hour

Context:

Newly re-opened in 2023 following a substantial investment, The Park Head Hotel & Restaurant offers 38 en suite rooms, private dining or conference area, al fresco terrace and courtyard and a newly designed bar and restaurant perfect for visitors to Bishop Auckland and the wider County Durham area, as well as local residents to provide a fantastic visitor experience locally.

Guests can expect great food, smooth coffee, newly refurbished accommodation and high levels of service and attention to detail, supported by local suppliers to deliver an excellent experience.

Under ownership by The Auckland Project, your base will be The Park Head Hotel & Restaurant with the opportunity to work elsewhere within the organisation on occasion, supporting the wider team on other diverse areas of the project.

The Auckland Project is working to create positive change for those living, working and visiting Bishop Auckland.

The role purpose:

The Park Head Hotel & Restaurant are pleased to be recruiting a Receptionist to join our busy Operations team.

The role of the Hotel Receptionist is to ensure the safety and security of the hotel and our guests and provide efficient, prompt, trouble free and courteous service to guests in absence of Duty Managers and staff.

To be successful in this role, you will be passionate about providing an exceptional guest experience. You will support the management team alongside all departments to ensure the smooth night time running of the Hotel. This at times may include supporting other venues/events within The Auckland Project.

Shifts will cover Monday-Sunday, various shifts (7am-3pm / 3pm-11pm) including weekends and bank holidays on a rolling rota.

In return:

We pride ourselves in taking care of our team members.

For your efforts we offer free parking on site, 30 days annual leave, pension contribution, access to staff discounts and local benefits, uniform provided, staff discounts/entry into our attractions.

Key Responsibilities:

The post-holder is responsible for the following key deliverables and accountabilities:

Perform administrative duties including telephone enquiries, dealing with reservations, guest arrival reports, preparing guest bills, processing payments, conducting end of shift banking
To attend to your duties in a timely manner
Ensure revenue taken is reconciled correctly
Ensure a smooth and seamless arrival and departure for all guests, and act as a point of guests during their stay to resolve any issues arising
To keep the reception and surrounding area clean, tidy, presentable and attractive
Distribute appropriate and accurate reports to each department as required (e.g. restaurant bookings, guest arrival and departure reports etc)
To respond to guest issues as appropriate
Be passionate about delivering and exception welcome and level of customer service to guests during their stay, building a rapport with colleagues and guests
Take pride in your appearance and lead by example as the face of the Hotel
To perform basic accounting duties to support the finance team as required
Report any maintenance issues to the relevant person
React to incidents and emergencies and record in detail
To react to guest needs in delivering basic food and beverage as and when required
To be aware of fire procedure and health & safety procedures and ensure safe evacuation of the venue in event of a fire, liaising with emergency services where required.
Provide assistance to guests of other accommodation offering within the organisation (e.g. act as a point of contact for support via telephone / key collection for other accommodation)
Attend staff training sessions.
Strict adherence to health and safety policies and procedures and GDPR compliance
Any other duties specified by your Line Managers or Directors

Internal and External Relationships

Working collaboratively with colleagues across departments to achieve the Hotel's operational, and The Auckland Projects organisational objectives
Maintain excellent relationships with the large team of volunteers and colleagues

Health & Safety

Be committed to good health and safety and access practice, ensuring familiarity and compliance with our policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.

About The Auckland Project
The Auckland Project is working to create positive change for those living, working and visiting Bishop Auckland.

To do so we are creating a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.

The Park Head Hotel will offer visitors a high quality, goo