Customer Service Representative - Cannock, United Kingdom - Aggreko, LLC

Aggreko, LLC
Aggreko, LLC
Verified Company
Cannock, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We're looking for a Customer Service Representative, based in Cannock.

Why Aggreko? Here are some of the perks and rewards.- A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)- Generous holiday entitlement, with option to 'buy' or 'sell'- A focus on continued personal development- Paid time off work for volunteering in the community- Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle


What you'll do:

  • Act as the principle point of contact for Aggreko's customers
  • Manage all internal touchpoints during the lifecycle of the rental
  • Collaborate with the sales and Operations teams to ensure a successful customer experience
  • Meet the expectations and requirements of the customers
  • Establish and maintain effective relationships with customers, gaining their trust and respect
  • Work closely to support internal teams such as the Sector Sales teams
  • Handle incoming customers calls to address equipment, service or contract queries
  • Manage customer credit limits and payment expectations

You'll have the following skills and experience:
You will have experience working in a similar customer service or account management role. Experience working within the rentals, construction or civils industries would be beneficial. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.


You will have exceptional customer service skills with the ability to gain information from customers and offer suitable product and service solutions.

You will be able to develop and manage stakeholder relationships, internally and externally, and work collaboratively across wider teams. You'll have the ability to solve problems and think out-side the box.

Bring your energy. Grow your career.

LI-LW1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.
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