Luxury Customer Service - London, United Kingdom - CCR Recruitment Group 0208 301 3555

CCR Recruitment Group 0208 301 3555

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Luxury Customer Service - Concierge Specialist (German + French speaking or German + Italian speaking)

Salary £25,000 - £33,000 (Depending on level of experience and location)

Location - London/Remote (Four days working remotely if close to London, one day in office) Fully Remote working option available if not.
Benefits

Remote Working Holidays

Travel and Work for up to 4 weeks per year

, Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year, Lucrative Rewards program and MUCHMUCH more

For this position we are looking for someone who comes from a strong retail background with an excellent deliverance on customer service, someone who will go out of their own way to really create a long-lasting impression on customers.

In this position youwill use your knowledge, contacts, and research skills to assist with these interesting and often complex requests, ensuring we find creative solutions within specified timeframes, for our members to truly get the most from their lives.

You will also use yourresearch and communication skills to effectively collaborative with colleagues both within your team and in other areas of the business, to ensure the best opportunities are shared by all.

In this position no two days are ever the same, at any time you could easily be booking private transfers to the Monaco Grand Prix, buying a baby crib from Harrods, selecting a Birken handbag for a customer or even finding things to do in the Maldives.

Key Responsibilities

To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
To promote the wider business to our members and suggest/take briefs for other teams in the business (tickets, travel, motor, home improvement etc.).
To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence.
To assist Team Leaders and Member Satisfaction team when resolving customer care issues related to tasks you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.

Requirements:

1+ experience in leisure orientated sector of business, hospitality, customer service or concierge.
Exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, always working in a calm and professional manner.
Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy, and demonstrating excellent problemsolving skills.
The ability to multitask and handle several projects at the same time.
Strong administration skills and be able to prioritize workloads to meet strict deadlines.
An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be always maintained.
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
An understanding of the luxury lifestyle and affluent customers

Benefits:

A competitive salary will be offered depending on experience.
Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave.
Employercontributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
Lucrative Rewards program

Remote Working Holidays

Travel and Work for up to 4 weeks per year
Access to lots of great travel and entertainment discounts as our clients' members would
Be part of our global, dynamic, and inclusive Team, with diversity at its core.

Working pattern

This position is a 40-hour work week with day / evening shifts.

Shifts are either Tuesday - Saturday or Sunday - Thursday; between the hours of 8am - 9pm / with at least one late shift per week i.e.

12pm - 9pm)