Clerical Officer/receptionist - Leeds, United Kingdom - Leeds Teaching Hospitals

Leeds Teaching Hospitals

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the relevant Administration System.

To provide a high quality customer service to clinical staff, student, internal and external stakeholders.

Ensure patients have appointments booked with the appropriate clinic in priority according to their clinical needs and in chronological order.

Record information on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies.

Ensure all patient correspondence including test results are dealt with promptly. Retrieve relevant patient information from the appropriate administration system. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.

Manage joint mailbox ensuring that all queries are dealt with in a timely manner. Ensure patient information is accurately recorded on PAS including attendance, cancellations and Do Not Attends. Clinic outcomes should also be recorded in accordance with the Trusts policy and procedure. Ensure all follow up clinic appointments are either booked on PAS or added to the appropriate outpatient waiting list.

Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework.

Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy.

Provide suitable cover for other clerical staff in cases of absences, as delegated by the Supervisor. Assist the member of staff responsible for stationary stock in ensuring an appropriate level is maintained.

Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy. To open, sort, frank and post mail. To carry out general office duties, including filing, photocopying and duplicating. To ensure that the area of work is kept clean and tidy.

Any other duties that may be required by line management, commensurate with the grade of the post.