Complaints Officer - Chelmsford, United Kingdom - Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust
Mid and South Essex NHS Foundation Trust
Verified Company
Chelmsford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

To act as an accessible and clear first point of contact for patients and members of the public when there are queries and concerns about services provided by the Trusts.

Take accurate details of concerns raised by service users, ensuring all contacts made to the Complaints office are logged onto the database promptly and paper files created where appropriate.

The database must be kept updated with accurate and timelyinformation.

Advise and provide information to service users on the Trusts process for dealing with concerns, in line with Trusts Policies and Procedures.

Provide advice and guidance to senior managers and senior members of staff regarding appropriate handling of concerns.

Ensure Requests for copies of Medical Records and Complaints Files from the Parliamentary & Health Service Ombudsman (PHSO) are dealt with in line with PHSO timeframes.

This includes requesting medical records, printing out copies of the complaints file from the electronic database and taking accurate photocopies.

Please see attached job description for full details as well as Person Specification.
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