Cash Management Specialist - Liverpool, United Kingdom - RSA

RSA

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Royal Sun Alliance - Cash Management Specialist - Insurance & Financial Services - Liverpool
RSA is a multinational personal and commercial insurer operating across the UK, Ireland, and continental Europe.

As one of the world's longest standing general insurers, we've learned a thing or two about the value of insurance to our customers.

We combine our skills, knowledge and experience to deliver solutions for customers via direct channels, broker relationships and partner organizations.

We have significant businesses in the UK and Ireland where the RSA brand is joined by retail brands MORE THAN and while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands.

RSA employs over 5,500 people and in 2021, became a wholly-owned subsidiary of Intact Financial Corporation (

TSX:
IFC), the largest general insurer in Canada and leading provider of global specialty insurance.

Your Role

You will be involved in delivering a designated service or range of services to internal and/or external customers to a high standard and defined SLAs.

These services will typically be of a transactional nature with high and/or fluctuating volumes of activity, working to tight deadlines and consistent standards.

Responsibilities

Monitor quality and technical performance and provide coaching and support to improve the technical capability of team members in line with business need.
Dealing directly with internal and/or external customers to deliver customer satisfaction by carrying out a range of, mostly routine, transactions and interactions to a high standard.
Carrying out technical processes and transactions, accurately and consistently in line with defined timescale and service standards e.g. response times, record keeping, referrals, etc
Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising.
Identifying and suggesting opportunities to add value through improved efficiency or effectiveness and/or enhanced service.
Adapting quickly to unexpected fluctuations in volume or changes in demand, operating processes, or technologies.
Adhering to control and risk management policies and procedures.
Contributing to projects as needed to improve operational efficiency, develop capacity or capability and/or add value for customers

Requirements:

Previous experience of and be proficient with SAP Accounts Payable processes and systems
High level of excel skills
Ability to analysis, interpret and present large volumes of data

About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

Our Values:

Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.

Respect:

Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity - Help others. Protect the environment. Make our communities more resilient.

Job Reference:
UK000492