Av Assistant - London, United Kingdom - Trowers & Hamlins LLP

Trowers & Hamlins LLP

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location/s

London

Experience Level

Entry Level

Term

Permanent

Working Hours

Full Time

Practice Area / Department

Business Support - Operations

Trowers & Hamlins is a City-led, international and national law firm with over 160 partners and 950 staff. With offices across the UK, Middle East and Asia, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources.

We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Job Advert Description

What you will be doing

Providing excellent customer service to both external and internal clients
Setting up hybrid/ inperson meetings & events with Audio Visual facilities
Greeting and welcoming clients, showing them to meeting rooms/the business lounge and offering beverages
Following the daily checklist
Answering all incoming telephone calls and redirecting to the appropriate partner or employee
Taking accurate, clear telephone messages and passing on to the relevant person in a timely fashion
Responsibility for keeping an accurate record of meeting room bookings
Ensuring that the necessary catering and presentational facilities are provided for each room booking
Ensuring that the meeting room(s) are cleared after use
Ensuring a daily inspection of meeting room equipment, including lighting, fixtures and fittings and report any issues to the Facilities team
Be aware of the responsibilities for First Aid and fire evacuation for clients
Responsible for setting up telephone and video conference calls, ensuring all audiovisual equipment is in working order
Maintaining the Reception area to ensure that it is always smart, professional looking and tidy
Ensuring that flowers and decorations are appropriately displayed and newspapers and marketing materials are current
Assisting with concierge and ad hoc duties as required of the business
Assisting with Facilities when required

Our operational staff will receive training as a first aider and fire warden.

What you will need

Excellent communication skills both oral and written
Good technical skills (working with PCs, laptops, screens and various online meeting platforms)
Ability to use initiative
A positive and proactive attitude
Flexibility and commitment
Drive and enthusiasm
A willingness to learn
Strong attention to detail with a methodical and logical approach
Common sense
Strong customer focus
Good humour
Polite with a calm and professional manner
Strong team player
Experience in a customer service environment, desired but not essential
Good computer skills (including Outlook, Powerpoint, Microsoft Word and Excel)Shift Pattern

This role is a 35-hour week on a rotating shift basis between the hours of 7.30 am to 6.00 pm.

An indication of shift patterns are as follows:
7:30am - 3:30pm

8:00am - 4:00pm

8:30am - 4:30pm

9:00am