Progress Reporter - Perth, United Kingdom - SSE

SSE

Verified Company

Perth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Base Location:
Perth, Inveralmond House Office

Salary:
£26,609 - £30, % shift allowance + a range of benefits to support your finances, wellbeing and family.

Working Pattern:
Fixed Term Contract for 6 months & Fixed Term Contract for 12 months | Full Time - Shift work (4 week rota)

The progress reporters' primary function is to make outbound calls to customers, manage their needs and expectations while supplying them with the latest fault information.

KEY ACCOUNTABLITIES

Making outbound calls to customers in an efficient professional manor using the 10 out of 10 call structures in place whilst keeping the customers welfare and safety at the forefront of their minds.
Identifying and highlighting safety concerns or network damage in an efficient, safe and calm manner.
Recognising support for vulnerable customers and providing additional support where required.
Recording and resolving complaints effectively with empathy and professionalism.

What do I need?:

To be considered for this role, we would love you to have:

Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.
A basic understanding of the Distribution Energy Sector would be a distinct advantage.
You will be required to communicate with a variety of different customers over the phone therefore excellent verbal communication skills are essential and excellent attention to detail to ensure we comply with the industry regulations placed on us.
You should be organised, flexible and selfmotivated, with strong time management skills. This is a busy role therefore it is important that you can prioritise and coordinate tasks to meet customer needs.
You should be able to demonstrate the ability to work independently and within a team. You must have good computer skills and can multitask and think on your feet including the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.

About our Business:

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland.

Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net-zero.

By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future.

We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

What's in it for you?:

We offer an excellent package with 34 days annual leave entitlement.

Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

What happens now?:

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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