Technical Account Manager - Paddock Wood, United Kingdom - Constant Recruitment Ltd

Constant Recruitment Ltd

Verified Company

Paddock Wood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There are no sales targets. We are measured on how happy our customers are, not
Paddock Wood
Work from Home

Technical Support Engineer
Paddock Wood - With Work from home if required

Salary:
£35k - £45k

Are you a Technical Support engineer, Technical Account Manager or Service Desk Coordinator but are now looking for a new challenge?
Would you be interested in a more hands off role where you can use your experience to help advise customers on how technology can best benefit their business?
We need someone who understands Microsoft 365, servers, networks, and IT Security. Who can turn technical jargon into understandable business language. You will be comfortable with building trust with customers, making the customer feel valued and being a trustedtechnical partner.
You will be joining a small team alongside an existing Technical Account Manager and our Customer Experience Manager.

The team is responsible for making sure our customers have a point of contact, someone they can talk to who understands their business, andare getting the advice they need.

Sometimes that advice can include suggesting other services we provide, but this is not a sales job. There are no sales targets. You will be measured on how happy the customers are, not how much they spend.

You will help clients prepare roadmaps for their IT, support the Service Desk when things get more complex, and being a 'translator' between the IT services we provide, and business needs the customers have.

To do that you will need to keep on top of what'shappening in technology, especially with Microsoft 365 and Cyber Security.

There is support from the wider team to help achieve that. You will also coordinate smaller projects, and work with the Professional Services team when the customer needs more.