Receptionist Team Leader - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great development opportunity for those who wish to lead and influence others

Do you thrive in a fast paced environment? Do you have excellent communication skills? If yes, Bristol Eye Hospital needs you

The Reception department has an exciting opportunity for a Band 3 Team Leader to join our dynamic team.

This permanent position is well suited to an individual that is looking gain hands on experience leading a team, working amongst a fast paced environment and passionate about delivering high quality patient care.

The post holder will have a range of administration experience, ideally within a healthcare environment, although other relevant administrative experience will be considered.

You will be responsible for the day to day management of the Band 2 Receptionists and develop close working relationships with other departments within the Eye Hospital.

Previous applicants need not apply

To be responsible for the day to day management of the Band 2 Receptionists and escalate where appropriate
To create and maintain rota cover across the outpatient reception desks
Involvement with HR processes according to policies
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. This may require acting with resilience to deal with sometimes distressed patients
Working closely with the clinic coordinators to monitor and ensure the completion of outcomes in line with trust policy
To book patient appointments in line with the Patient Access Policy (PAP), send/print letters and arrange any appointment related services as and when required (E.g transport and interpreting services)
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and diary management

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.