Control Room Operator - Leeds, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.


Pay Rate:
£11.93 per hour

Hours: 42 hours per week

Main Duties

  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with IS standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What we are looking for

  • Applicants must have a 5year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fastpaced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • MUST HAVE A VALID SIA CCTV BADGE
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