Front Desk Receptionist - London, United Kingdom - Talent Jam
Description
Receptionist - Front of House - Corporate
My client is one of the UK's leading providers of serviced office/coworking space. They are looking for a Front of House Receptionist for their City of London 5* offices.
The Receptionist has overall responsibility for delivering first class customer services to their Centre's customers and visitors and ensuring their business needs are met.
Key Responsibilities and Deliverables
Customer Services
- Handle daytoday 'front of house' customer and their customers' liaison.
- Perform reception duties in and efficient, professional and courteous manner.
- Answer switchboard and maintain a rapid response rate according to agreed standards.
- Log information on calls received, where required and maintain detailed and accurate records.
- File data and perform other routine clerical tasks as assigned and for other departments as needed.
- Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, and photocopy machine.
- Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Establish and maintain effective working relationships with coworkers, managers and the general public.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to procedures.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Prepare meeting rooms and service of refreshments.
- Meet the company's standard of high level customer service with a 'nothing is too much trouble' attitude.
- Act as a team player and support your management team to meet the expectations and needs of customers.
- Support your management team for the client move in and move out procedures and renewals with full completion and maintenance of associated paperwork to the company standard.
- Handle all customer/visitor enquiries with courtesy and a smile.
- Helping your management team turnaround vacant offices and meeting rooms.
- Keep the reception and all common areas/rooms clean and tidy at all times.
- Uses reasonable discretion with customers with input from management team.
Administration, Building Protocol and Activities
- Understand and make sure customers follow security procedures at all times.
- General housekeeping checks to all floors, tea points (fully stocked) and toilets are conducted to maintain a high level of cleanliness.
- Order and maintain relevant office supplies for effectiveness of personal duties.
- Ensure all Health & Safety elements are managed as directed by the management team.
- Perform relevant daily/weekly checks to ensure agreed standards are met and maintained.
- Handle all general filing, word processing, delivery notes and purchase orders and any other administration or reporting required, as directed by the management team
- Actively participate in any Centre audits.
- Ensure conference and Meeting Rooms are to the company standard and that you have received training of all AV equipment.
- Handle Direct Debit processing, Petty Cash reconciliation and check delivery notes against supplier invoices and match with Purchase Order (with relevant coding ready for approval).
Sales and Marketing
- Participate in Centre tours and become fully aware of company products and services.
- Be willing to get involved in selling company products and learn about Virtual office / licence agreements etc.
IT /Telecoms
Know how to set up client connectivity, handsets and handle customer queries. Be competent in patching, cable colour coding, floor port inventory and all other IT requirements.
General Responsibilities
- Adhere to all company policies and procedures
- Read and comply with instructions and directions as communicated via signs, notice boards and memos.
- Conduct yourself, at all times, in a professional and responsible manner, promoting a good and proper image of the company.
Essential Skills, Experience & Qualifications
- Positive customer relationship skills
- Interest in learning about commercial business environments and general finance
- Demonstrate ability to use knowledge of customer service is a must
- Ability to demonstrate systems monitoring and compliance is necessary
- Confident communication and presentation skills
- Curious and people oriented with the ability to engage customers and ask questions with ease
- Positive and 'happy' attitude
- Computer literate and will to learn and show others how to use IT/Telephony is essential
Competencies & Personal Attributes
- Outgoing, enthusiastic, honest and confident individual who possess the following attributes:
- Ability to operate
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